1. General information
1.1 These general terms and conditions apply between Myrkdalen Fjellandsby AS and a party who enters into an agreement with Myrkdalen Fjellandsby AS in accordance with the booking confirmation (the guest).
1.2 Myrkdalen Fjellandsby AS is responsible for all transactions which take place through myrkdalen.no
1.3 Myrkdalen Fjellandsby AS are responsible for our sub-suppliers being paid for what you have ordered through us. Our sub-suppliers are each responsible for their own parts of the programme; including comprehensive insurance, permits, equipment, staffing etc., and for their compliance with prevailing laws and regulations that apply to the supplier.
1.4 The person responsible for the booking at myrkdalen.no must be 18 years old. This applies for all product and services that can be booked at the website, apart from Cabins/apartments (cf. § 1.5)
1.5 The person responsible for booking Cabins/Apartments must be 23 years old.
1.6 Myrkdalen Fjellandsby AS disclaims all responsibility for errors committed by customers failing to observe the terms and conditions. These terms and conditions protect you as a customer, and Myrkdalen Fjellandsby AS as distributors.
2.1 A reservation is binding as soon as a booking number has been assigned to the guest and payment made. It is the guest's responsibility to verify that the arrival and departure dates and all other crucial booking data are correct.
3.1 The guest shall pay 100 % when booking at myrkdalen.no, and will receive a booking confirmation on e-mail. The guest need to show the booking confirmation on arrival. The website is 3D Secure-enabled.
3.2 Our partner Teller AS is responsible for credit card numbers and codes being securely processed in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).
4.1 We recommend all our customers to ensure they have good insurance cover before travelling, in the event of illness, loss or damage to luggage, accidents, liability and similar.
5. Booking policy for all products at myrkdalen.no, apart from Lift Passes
5.1 Cancellation policy
5.1.1 All cancellations must be made via e-mail to [email protected]
5.1.2 If the cancellation is made 30 or more days before arrival, Myrkdalen Fjellandsby AS will refund the entire amount. The refund will go to the credit card used for the booking.
5.1.3 If the cancellation is made between 29 and 14 days before arrival, Myrkdalen Fjellandsby AS will refund 50 % of the entire amount. The refund will go to the credit card used for the booking.
5.1.4 If the cancellation is made less than 14 days before arrival, the amount is not refundable
5.2 Change of booking
5.2.1 The customer can change the booking by calling +47 47 47 16 00 or e-mail [email protected]. A booking fee may apply.
5.3 Check-in, check-out and arrival
5.3.1 Check-in for all accommodation units is at Myrkdalen Hotel after 4 pm on the day of arrival
5.3.2 Check- out for all accommodation units is at Myrkdalen Hotel before 11 am on the day of departure
5.3.3 Lift passes that are sold in a package with accommodation can be picked up at Myrkdalen Hotel
5.3.4 The reception at Myrkdalen Hotel is open 24 hours daily, but if you arrive later than 6 pm, we kindly ask you to notify us on e-mail or phone.
5.4 Change of accommodation unit
5.4.1 If circumstances beyond the control of Myrkdalen Fjellandsby AS should arise, Myrkdalen Fjellandsby AS has the right to move the customer to a dwelling of similar standard. In cases where advance notice is possible, the customer will be informed about such changes. However, this does not exempt the customer from paying for the stay.
5.5 Complaints at the accommodation unit
5.5.1 If the customer has complaints to make about the dwelling upon arrival or during the stay, we request him/her to contact the personnel/reception in order to solve the issue.
5.5.2 Refunds will not be made if the customer makes complaints about the dwelling at departure, or later.
5.6 Specific policies for Cabins/Apartments
5.6.1 Electricity is included in the price. Wood is not included – this can be ordered separately
5.6.2 The stay is based on self-catering. Also note that you need to rent bed linen when staying at apartments or cabins, which cost 150 NOK per person for the whole stay. Towels are included in the price.
5.6.3 The guests will be held responsible for damage or loss of any kind to the accommodation unit, which is not caused by normal wear.
5.6.4 On the day of departure the accommodation unit must be left tidy, place your waste in the recycling units in Myrkdalen Mountain Resort and return your bed linen to the reception at Myrkdalen Hotel
5.6.5 For all accommodation units the guest need to pay for a cleaning service. The price varies from unit to unit
5.6.6 It is not allowed to bring pets to the accommodation unit, unless otherwise is agreed in writing with Myrkdalen Fjellandsby AS
6. Booking policy Lift Passes
6.1 Lift Passes are non-refundable
6.2 Lift Passes are personal and are not transferable
6.3 Lost Lift Passes will not be replaced
6.4 Guests not complying with the alpine responsibility code may lose their Lift Passes
6.5 Lift Passes, which cannot be used due to bad weather, poor conditions or technical problems, will not be refunded.
7. Booking policy Ski Rental
7.1 Cancellation policy
Refer til point 5.1
7.2 Equipment pick-up
7.2.1 Equipment that is booked through Myrkdalen.no can be picked up at Myrkdalen Sport & Ski Rental, vis-à-vis Myrkdalen Hotel.
7.3 Equipment delivery
7.3.1 At the end of the rental period the equipment must be returned to Myrkdalen Sport & Ski Rental: Before 4 pm until Jaunary 31st / Before 4.30 pm until May 1st
Equipment which cannot be used due to bad weather, poor conditions or technical problems, will not be refunded.
8. Booking policy Ski School products
8.1 Cancellation policy
Refer til point 5.1
If the ski lifts stop due to technical problems, the ski school products will not be refunded.
9. Force Majeure and unsatisfactory weather conditions
9.1 Myrkdalen Fjellandsby AS and our sub-suppliers are not responsible for unsatisfactory weather conditions, closed facilities or other conditions that are not in the company’s control. Parties may withdraw from the agreement if the booked product can not be used due to act of war, natural disasters, long disruption of water and electricity supplies, or similar events which neither Myrkdalen Fjellandsby AS nor the customer could predict or influence.